Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Google Play crashes when updating from Firefox 38.0.1

  • 2 odpovede
  • 2 majú tento problém
  • 8 zobrazení
  • Posledná odpoveď od love_the_usa

love_the_usa
love_the_usa
more options

I have a Motorola Droid 3 running Gingerbread (Android 2.3.4). It is running Firefox 38.0.1. Google Play shows that an update for Firefox is available. When I try to install that update, Google Play crashes. I tried checking for updates directly from Firefox, and it tells me there is no update available (even though I know that 38.0.5 is the current version).

Any ideas about what is going on or how to fix it? I've cleared cache and memory for Google Play - but that doesn't help. I've considered uninstalling either Firefox or Google Play and reinstalling - but I'm not sure whether that could leave me in worse shape.

Thanks.

I have a Motorola Droid 3 running Gingerbread (Android 2.3.4). It is running Firefox 38.0.1. Google Play shows that an update for Firefox is available. When I try to install that update, Google Play crashes. I tried checking for updates directly from Firefox, and it tells me there is no update available (even though I know that 38.0.5 is the current version). Any ideas about what is going on or how to fix it? I've cleared cache and memory for Google Play - but that doesn't help. I've considered uninstalling either Firefox or Google Play and reinstalling - but I'm not sure whether that could leave me in worse shape. Thanks.

Všetky odpovede (2)

Kevin
Kevin
  • Moderator
more options

Mozilla cannot fix issues with Google Play. Google has a forum at https://productforums.google.com/forum/#!forum/play

love_the_usa
love_the_usa Autor otázky
more options

If a Firefox update crashes Google Play, it's not obvious where the problem lies - very possibly with both products.

Upravil(a) love_the_usa dňa