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If you forgot the password you use to sign in to Mozilla VPN, you can reset it to a new one, then sign in to Mozilla VPN with your new password.

Your other devices will stop synchronizing after resetting your password, and you may lose some of your synced browsing information (unless you reset your account with recovery keys). We will be able to recover your payment information but not your browsing information, bookmarks and logins.

Open Mozilla VPN and click (or tap) Already a subscriber.
Enter your email address in the email field and click (or tap) Continue.
Click (or tap) Forgot your password in the next screen.
Your browser will open with a Mozilla account page to reset your password.
Enter the email address associated with your account in the password reset screen and click (or tap) Begin reset.
You’ll receive an email in your inbox with a confirmation code to create a new password.

If you're still having issues to sign in, contact us directly:

Open Mozilla VPN.
Click (or tap) Get help at the top right corner of the application.
Click (or tap) Contact Support.
Enter your email address and details about your issue.
When complete, click (or tap) Submit.

Iskanje po podpori

I forgot my Mozilla account password and I can't sign in to Mozilla VPN

Vam je bil ta članek v pomoč?

Postanite prostovoljec

Razišči po izdelku

Razišči po temi

Brskanje po izdelku

Prebrskaj vse teme foruma po temah

Poiščite pomoč za

Iskanje po podpori

I’m still unable to sign in to my Mozilla account

Vam je bil ta članek v pomoč?

Postanite prostovoljec

Sorodni članki

I'm having problems with my Mozilla account