While troubleshooting Pocket for iOS application crashes, the Pocket support team may request a crash log to determine what is happening. The easiest method is to find the log is in Settings on your iOS device. However, you can also find them on your computer after syncing your device.

Find the logs on your iOS device

1. Open the Settings app.
2. Tap Privacy.
3. Tap Analytics & Improvements.
4. Tap Analytics Data.
5. Scroll down and select any items that start with Pocket and show the date you encountered the crash

   

6. Tap the Share button at the top right corner, and email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with.

Find the logs after syncing your device

Sync with Finder on macOS 10.15 (or iTunes if on macOS 10.14 and earlier)

Crash logs are transferred to your computer whenever you sync your device. Plug in your device, and launch Finder (or iTunes, if on 10.14 or earlier) to complete the sync.

Retrieve the Crash Log

• Mac Users:

1. Open Finder (found in the Dock).
2. Click on the Go menu at the top of your screen, and select Go to Folder.
3. Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/.
4. Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
5. Look for files starting with 'Read It LaterPro'. If you don't see any, try opening the folder called 'Retired'. Here, you should see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop.
6. Email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with.

• Windows Vista/7 Users:

1. Open any Windows Explorer Window (My Computer, My Documents, etc.).
2. Enter %appdata%, and press Enter.
3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*.
4. You will see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop.

Email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with.

• Windows XP Users:

1. Locate your Application Data folder. For instructions on how to find this folder, see eHow: How to access the Application Data Folder.
2. Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*.
3. You will see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop.
4. Email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with.