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Can't Move Emails From Junk Folder

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  • Last reply by Zenos

LadyT13
LadyT13
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FRUSTRATING. Have changed every junk mail setting I can find and STILL have this issue! Identify an email as "not junk", it moves to my inbox then immediately moves back to the junk folder. The address is in my address books....I've made sure. Makes no difference. Is there a setting I don't know about that I can change that will allow ALL emails coming from contacts in my address book to go straight to my inbox??

FRUSTRATING. Have changed every junk mail setting I can find and STILL have this issue! Identify an email as "not junk", it moves to my inbox then immediately moves back to the junk folder. The address is in my address books....I've made sure. Makes no difference. Is there a setting I don't know about that I can change that will allow ALL emails coming from contacts in my address book to go straight to my inbox??

All Replies (1)

Zenos
Zenos
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In my experience it is the server that does this. If you move the message to somewhere else, say somewhere under Local Folders, I think you'll find it stays put.

I have an MS outlook/exchange account that does the same.