Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My website is live, but Firefox won't show it

StopTheInsanity
StopTheInsanity
more options

My website, www.bluecollaru.com www.bluecollaru.com has been verified live in MS Edge, and by GoDaddy And it's verified it's live on Chrome for Android and by isitdownrightnow.com

This happened just last night. If I type the URL directly into the Firefox address bar I get this message "Hmm. We’re having trouble finding that site. We can’t connect to the server at www.bluecollaru.com."

I have cleared cache, cookies, history, cleared the Managed WP site cache, had GoDaddy clear the global cache, I've rebooted router and WiFi, I have disabled all plugins, allowed cookies (although my site doesn't use cookies) I get the same error in Private Mode.

I can do a Google search and the site comes up - I click on the name and it works just fine.

Anything I haven't done?

My website, [http://www.bluecollaru.com www.bluecollaru.com] www.bluecollaru.com has been verified live in MS Edge, and by GoDaddy And it's verified it's live on ''Chrome for Android'' and by [http://isitdownrightnow.com isitdownrightnow.com] This happened just last night. If I type the URL directly into the Firefox address bar I get this message "Hmm. We’re having trouble finding that site. We can’t connect to the server at www.bluecollaru.com." I have cleared cache, cookies, history, cleared the Managed WP site cache, had GoDaddy clear the global cache, I've rebooted router and WiFi, I have disabled all plugins, allowed cookies (although my site doesn't use cookies) I get the same error in Private Mode. I can do a Google search and the site comes up - I click on the name and it works just fine. Anything I haven't done?

Chosen solution

@cor-el,

Thank you and I apologize - you got me to thinking about the www part not being in the address.

It turns out that there wasn't a CNAME record for www in my DNS manager.

Easy to fix, and it works.

Sometimes it's the simplest thing.

Read this answer in context 👍 0

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Omit the www. prefix and try this URL:

StopTheInsanity
StopTheInsanity Mwenye swali
more options

Thanks, but that's not the issue. Same results.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What DNS service do you use ?

The DNS Lookup service on the about:networking page resolves bluecollaru.com to this IP: 192.124.249.67

StopTheInsanity
StopTheInsanity Mwenye swali
more options

@cor-el, that up resolves to a sucuri firewall. I need to look at that.

The DNS 'A' record is also that IP address. I'm not sure how that works, but I'll look into it.

According to my GoDaddy account the site is using 

default nameservers ns01.domaincontrol.com

I'll update this thread in the morning with any results.

Thanks for asking the question and helping out.

If you have any other thoughts is be open to them.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Yeah nothing in dns about www.bluecollaru.com

StopTheInsanity
StopTheInsanity Mwenye swali
more options

Suluhisho teule

@cor-el,

Thank you and I apologize - you got me to thinking about the www part not being in the address.

It turns out that there wasn't a CNAME record for www in my DNS manager.

Easy to fix, and it works.

Sometimes it's the simplest thing.