Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Using yahoo mail with Firefox 16.02, when attempting to open a Yahoo mail message the message window goes white and the open never completes.

  • 1 jibu
  • 4 wana tatizo hili
  • 1 view
  • Last reply by cor-el

romielittrell
romielittrell
more options

Using yahoo mail with Firefox 16.02, when attempting to open a Yahoo mail message the message window goes white and the open never completes. I have not yet figured out how to get past the FAQs to ask a question of Yahoo mail. Windows 7, Firefox 16.02, paid subscriber to Yahoo mail.

Using yahoo mail with Firefox 16.02, when attempting to open a Yahoo mail message the message window goes white and the open never completes. I have not yet figured out how to get past the FAQs to ask a question of Yahoo mail. Windows 7, Firefox 16.02, paid subscriber to Yahoo mail.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.