Hi,after installing when i try to load the Firefox I get this error..Can someone please Help...
Problem signature:
Problem Event Name: BEX Application Name: firefox.exe Application Version: 33.0.0.5397 Application Timestamp: 54392479 Fault Module Name: nsib.dll Fault Module Version: 5.1.3.2 Fault Module Timestamp: 53fdad24 Exception Offset: 001360a0 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 13a8 Additional Information 2: 13a84480b0d9c766a5e4c95aa1171a8d Additional Information 3: 13a8 Additional Information 4: 13a84480b0d9c766a5e4c95aa1171a8d
Problem signature:
Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 33.0.0.5397
Application Timestamp: 54392479
Fault Module Name: nsib.dll
Fault Module Version: 5.1.3.2
Fault Module Timestamp: 53fdad24
Exception Offset: 001360a0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 13a8
Additional Information 2: 13a84480b0d9c766a5e4c95aa1171a8d
Additional Information 3: 13a8
Additional Information 4: 13a84480b0d9c766a5e4c95aa1171a8d
All Replies (2)
You may have to try the steps given in this thread : Firefox not opens
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also: