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Recently, email messages lose attachments once I click on them, then the attachment icon disappears.

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  • Last reply by Zenos

Jane
Jane
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This is a new problem. After I click on an incoming message with an attachment, the message opens, but the attachment is gone. If I close the message, the attachment icon is gone, too. How can I retrieve the attachments? Thanks for your help!

This is a new problem. After I click on an incoming message with an attachment, the message opens, but the attachment is gone. If I close the message, the attachment icon is gone, too. How can I retrieve the attachments? Thanks for your help!

All Replies (1)

Zenos
Zenos
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Sometimes there are embedded images which Thunderbird doesn't seem able to recognize as such until it displays the messages, after which point it correctly removes the attachment indicator.

A picture is encoded in the same way regardless of whether it is sent as an attachment or shown within the message body, hence advising the user of a possible attachment is relevant if the encoded material may be considered potentially harmful.

Is an embedded image a common feature in these messages with supposedly missing attachments?