Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I downloaded the latest update it corrupted my inbox and I lost the content of every email in my inbox prior to that date (7/6/16), how do I fix?

  • 1 பதிலளி
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 6 views
  • Last reply by christ1

I downloaded an update on 7/6/16 and immediately lost the content of every email in the inbox prior to that date. They are still showing in the inbox but when I open them they have no content. Has anyone experienced this problem? Any ideas on how to get my message content back?

I downloaded an update on 7/6/16 and immediately lost the content of every email in the inbox prior to that date. They are still showing in the inbox but when I open them they have no content. Has anyone experienced this problem? Any ideas on how to get my message content back?

All Replies (1)

This has got nothing to do with the update.

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird