Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Firefox crashes

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 8 వీక్షణలు
  • చివరి సమాధానమిచ్చినది cor-el

more options

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead.

Crash ID: bp-9b7e7f0c-d322-40c5-a8f0-b415c2150904

Won't start in safe mode either.

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead. Crash ID: bp-9b7e7f0c-d322-40c5-a8f0-b415c2150904 Won't start in safe mode either.

ప్రత్యుత్తరాలన్నీ (2)

more options

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged,

Sophos_detoured.dll = Sophos Anti-Virus or 3500 Rack Configuration or Installer HP Backup and by Sophos Plc (www.sophos.com) or Sophos. http://www.file.net/process/sophos_detoured.dll.html Description: Sophos_detoured.dll is not essential for Windows and will often cause problems. The sophos_detoured.dll file is located in a subfolder of "C:\Program Files".


This is for Sumo's Related Bugs

1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~Scope


The bug is very new to Mozilla. The powers that be are working on it.

న FredMcD చే మార్చబడినది

more options

This is possibly a problem with "Websense Endpoint" software. You can try to disable or uninstall this software for now until there is an update that addresses this issue.

  • bug 1181091 - Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ]

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html