The VPN reset functionality is a feature that lets you clear all Mozilla VPN data and settings and returns it to the state it was when you first installed it.

When should a reset be considered?

A VPN reset can be used to troubleshoot your device when you’re experiencing instability or crashes with the application and other options fail.

Preferences removed by Mozilla VPN reset

• Recent connections
• Language app preferences
• Enabled privacy features
• Custom DNS preferences
• Excluded apps
• App notification preferences

How to reset Mozilla VPN

To reset Mozilla VPN follow these steps:

1. Open Mozilla VPN and sign in with your Mozilla account.
2. On the bottom right side of your screen, select the Settings button.
3. Select Help.

   

4. Select Reset VPN.

   

5. Click or tap the Reset VPN button.

   

6. Confirm the reset by clicking or tapping the Reset and quit button.

   

7. A loading screen will appear while all settings and preferences are cleared.
8. You will be signed out of your Mozilla VPN app and redirected to the sign in screen.

Congratulations! The VPN reset is done. You will need to sign back in to Mozilla VPN using your Mozilla account email address and password.

Related articles

• How to download Mozilla VPN on your desktop or mobile device

Learn more

• How do I update Mozilla VPN?