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Your connection not secure and cannot see embedded images, after uninstalling anti virus

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  • Last reply by user633449

InsanelyOrange
InsanelyOrange
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Hello.

I installed BitDefender, which caused trusted websites such as facebook and twitter to give me the "insecure connection" error. I also can not view embedded images on certain websites. I turned off SSL security for BitDefender, but this did not fix the problem. After uninstalling BitDefender the issues still persist. I created a second test profile for Firefox and low and behold there are no issues with the second profile nor does chrome have these problems. Any ideas on how to fix this?

Hello. I installed BitDefender, which caused trusted websites such as facebook and twitter to give me the "insecure connection" error. I also can not view embedded images on certain websites. I turned off SSL security for BitDefender, but this did not fix the problem. After uninstalling BitDefender the issues still persist. I created a second test profile for Firefox and low and behold there are no issues with the second profile nor does chrome have these problems. Any ideas on how to fix this?

Chosen solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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All Replies (1)

user633449
user633449
more options

Chosen Solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.