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Loaded Thunderbird this morning and it appears to have lost all my email accounts and messages

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  • Last reply by neil11

neil11
neil11
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All email accounts and email messages seem to have disappeared

I'm just getting a prompt to add email accounts as though this is a fresh install. Calendar still seems to have some data.

If I try thunderbird.exe -P I get exactly the same issue, there is only the default profile to choose from

I do appear to have some prefs.js files and a prefs.js.bak file dated today with a size of 54k. A file search for prefs.js is shown in attached file

Currently running version 68.4.2, don't think an update has been done today

an anyone suggest a solution please?

Thank you

All email accounts and email messages seem to have disappeared I'm just getting a prompt to add email accounts as though this is a fresh install. Calendar still seems to have some data. If I try thunderbird.exe -P I get exactly the same issue, there is only the default profile to choose from I do appear to have some prefs.js files and a prefs.js.bak file dated today with a size of 54k. A file search for prefs.js is shown in attached file Currently running version 68.4.2, don't think an update has been done today an anyone suggest a solution please? Thank you
Attached screenshots

All Replies (6)

Matt
Matt
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Try using about profiles to locate your old profile. I think it has just dropped the link to your old profile.

https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html

sfhowes
sfhowes
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Try deleting the global search file:

https://support.mozilla.org/en-US/questions/1278347

Wayne Mery
Wayne Mery
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The screen shot shows only one prefs.js for thunderbird, thus, there should be only one profile.

neil11
neil11 Question owner
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Matt said

Try using about profiles to locate your old profile. I think it has just dropped the link to your old profile. https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html

It appears that there was only a single default profile. Something seems to have caused Thunderbird to think there are no accounts and no data in this profile.

I suspect the data is all there, but how do I get Thunderbird to pick it up?

Matt
Matt
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how did you go with sfhowes idea? That is probably the second most common issue at the moment.

Some instructions here if they were lacking. https://support.mozilla.org/en-US/kb/rebuilding-global-database

neil11
neil11 Question owner
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Matt said

how did you go with sfhowes idea? That is probably the second most common issue at the moment. Some instructions here if they were lacking. https://support.mozilla.org/en-US/kb/rebuilding-global-database

Tried it, I just get the "set up an existing account" wizard every time I open Thunderbird even after deleting file global-messages-db.sqlite. TB seems to think there are no mail accounts associated with the profile.

I'm worried that if I add an email account, TB will then delete one of my existing mailboxes