On late Friday, May 3rd, 2019, we became aware of an issue with Firefox that prevented existing and new add-ons from running or being installed. We are very sorry for the inconvenience caused to people who use Firefox.

Fixes have been released starting with Firefox version 66.0.4. Updates will be rolled out automatically with the latest fixes. If you use Firefox Extended Support Release (ESR), your fix will be automatically delivered when you update to ESR version 60.6.2 or later.

You can also manually update Firefox desktop or you can download and install the most recent Firefox version:

• Firefox desktop
• Firefox for Android on Google Play (or see your device's app download site).

Please see the Firefox 66.0.4 and Firefox 66.0.5 release notes. For Firefox ESR, see the release notes for ESR 60.6.2 and ESR 60.6.3. See also this Mozilla Blog post for more information.

Known issues and workarounds for things that may not be restored automatically are also listed below.

For older versions of Firefox

The following add-ons are available if you are unable to update to the latest Firefox desktop release. We are working on fixes for other versions of Firefox and will update this article as soon as they become available.

• Add-on fix for Firefox versions 61-65. If you did not receive the fix for Firefox version 66 or if you are running Firefox version 61 - 65 and do not want to upgrade to Firefox 66.0.5, installing this extension will resolve the issue.

• Add-on fix for Firefox versions 57-60. This will fix the issue for Firefox versions 57-60.

• Add-on fix for Firefox versions 52-56. This extension will fix the issue for Firefox versions 52 through 56.

If you are having problems with these add-ons, please file a bug here.

Known issues and workarounds

Below are known issues and workarounds for things that may not be restored automatically.

Add-ons appearing as unsupported or disappeared from your about:addons page.

Under certain circumstances, users updating to Firefox 66.0.4+ may see some of their add-ons disappear (Bug 1549718). The data for those add-ons is not lost, however. Re-installing the affected add-ons should restore the previous state:

1. Go to https://addons.mozilla.org/firefox/.
2. Search for your add-ons and install them individually.

Master password

If you have a master password that has not been used for a while, the fix in 66.0.4 might not take effect. You can work around this by entering or resetting your master password.

If you know your master password:

1. In the Menu bar at the top of the screen, click Firefox and then select Preferences or Settings, depending on your macOS version.Click the menu button and select Settings.
2. Select the Privacy & Security panel.
3. Under Logins and Passwords section, click on Saved logins…. This will prompt for your master password.
4. After you have entered your master password successfully, restart Firefox.

If you don’t know your master password:

1. Follow the instructions at Reset your Primary Password if you've forgotten it.
2. Once you have reset the master password, Firefox will restart.

Container add-ons

Containers add-ons may reset to their default state. If add-ons that use the Containers functionality, like Multi-Account Containers and Facebook Container, were disabled as part of this problem, any lost site data for containers, as well as deleted custom containers you may have configured, will not be recovered by this new release.

Data that may be lost for Container add-ons include configuration data, for which containers to enable or disable, and container names and icons. Locally-stored data for the container (cookies and permissions) are also affected (Bug 1549204).

See Multi-Account Containers to set them up again.

Themes will need to be re-enabled

Settings for themes will default back and will need to be re-enabled:

1. Visit https://addons.mozilla.org/firefox/themes/.
2. Click on the theme you want to install.
3. Click the Install theme button. Click Remove if you change your mind. Your changes will apply automatically.

See Use themes to change the look of Firefox or Built-in themes in Firefox - alternative to complete themes to learn more about themes.

Home page and search

If your home page or search settings are set by an add-on, they will be reset to their default settings (Bug 1549192). To change them back:

Home page

1. In the Menu bar at the top of the screen, click Firefox and then select Preferences or Settings, depending on your macOS version.Click the menu button and select Settings.
2. Select the Home panel.
3. Choose your desired settings for the Home page and new windows and New tabs by clicking the drop-down menu next to each one.

See How to set the home page for more information.

Search

1. In the Menu bar at the top of the screen, click Firefox and then select Preferences or Settings, depending on your macOS version.Click the menu button and select Settings.
2. Select the Search panel.
3. Choose a default search engine and additional search engines.

See Change your default search settings in Firefox for more information.