Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

all text in browser replaced by symbols with hex numbers

  • 2 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 1 gösterim
  • Son yanıtı yazan: cor-el

more options

Last week I detected and removed a trojan (ukash) which my pc contracted while visiting some dodgy site with Firefox. Even though the trojan has been removed completely, I cannot reinstall any version of Firefox (english or other languages), as all text is replaced by box-like symbols with hex numbers.

For example, the import wizard dialog box looks like this: http://i43.tinypic.com/2qwlkhx.jpg

I suspect somehow the default font has been changed to one not supported by Windows, but even with a complete uninstall and removal of all personal settings, the symbols reappear. Is there any way to change the default font? Please remember I cannot change anything within the program, as all text is scrambled in this way, even text I enter in the address bar, so about:config is not accessible.

Last week I detected and removed a trojan (ukash) which my pc contracted while visiting some dodgy site with Firefox. Even though the trojan has been removed completely, I cannot reinstall any version of Firefox (english or other languages), as '''all ''' text is replaced by box-like symbols with hex numbers. For example, the import wizard dialog box looks like this: http://i43.tinypic.com/2qwlkhx.jpg I suspect somehow the default font has been changed to one not supported by Windows, but even with a complete uninstall and removal of all personal settings, the symbols reappear. Is there any way to change the default font? Please remember I cannot change anything within the program, as all text is scrambled in this way, even text I enter in the address bar, so about:config is not accessible.

Tüm Yanıtlar (2)

more options

It sounds like your computer may still be infected with some sort of a virus / Malware.

I suggest the following resources:

To double check your system is clean, do the following (Not official Mozilla advice, just good practice from personal experience)

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/

Download and Run TDSSKiller http://support.kaspersky.com/faq/?qid=208283363

Download and Install Microsoft Security Essentials http://windows.microsoft.com/en-US/windows/products/security-essentials (not an official endorsement, but I personally recommend MSE as an awesome permanent anti-virus)

Double check for all Windows Updates.

If you are still having problems with Malware after that, I would recommend either http://www.bleepingcomputer.com/virus-removal/, or having your computer cleaned by a professional.

more options

cor-el tarafından tarihinde düzenlendi