Below are the common responses used in the Army of Awesome. Please follow the structure (H1 for new categories and H2 for new tweets with the tweet text below). The tweet text shouldn't exceed 125 characters. It needs to fit in 140 characters after adding the @username and #fxhelp hash tag.
Community
We're a non-profit organization
Hey, I'm a Mozilla volunteer. Did you know there are 1000s of us worldwide? More here: mzl.la/Qkx3cp #fxhelp
Welcome to our community
Thanx for joining Moz! You're now part of our global community. We're here if you need help: mzl.la/Kubiog #fxhelp
Changing default search engine
You can pick Google, Yahoo or any other search engine as the default in Firefox - see: mzl.la/MOtkQ0 #fxhelp
Firefox overview - getting started
Get started with Firefox
Getting started w/ Firefox? Here are some tips & tricks for getting the most out of it: mzl.la/LGkrZp #fxhelp
Learn about the Firefox 57 preferences
New Firefox is fast & customizable! Learn more here: https://mzl.la/2hxHcY5 #fxhelp
Common Quantum Questions
Change or customize Firefox
Customize the toolbar and menu
The new Firefox lets you customize your toolbars and controls. Learn how to make Firefox all yours: mzl.la/LEfUYU #fxhelp
Disable suggested tiles
Mozilla is committed to putting users in control. Find out how disable suggested tiles: mzl.la/1MWRx9S #fxhelp
Activity Stream and the New tab page
Customize the New tab page, aka Activity Stream https://mzl.la/2Au2MnG #fxhelp
I was on Beta and now want to be on Release
If you were on Beta and want to change to the Release channel use the installer https://mzl.la/1mynrsI to replace the current version of Firefox. #fxhelp
Browsing with Firefox
Bookmarks
Save and manage your favorite sites easily on Firefox. Here's how: mzl.la/LHrvqn #fxhelp
Firefox Sync
Sign up for Firefox Sync
Tried the new Firefox Sync? It saves open tabs, passwords, bookmarks, & history on all your computers. Try it: mzl.la/KpeZJw #fxhelp
Firefox problems
Upgrade Firefox
Hey, maybe you need to upgrade Firefox? New version is speedier with a lot more going on: mzl.la/9wJe30 #fxhelp
Firefox doesn't behave
Sorry your Firefox doesn't behave. Check out the tips here: mzl.la/MD75AT #fxhelp
Firefox is slow
You can make your Firefox fast again. Try out these steps: mzl.la/PMJRIb #fxhelp
Fix crashes
Sorry your Firefox is crashing :( Here are quick fixes to prevent this from happening again: mzl.la/MYlG5D #fxhelp
High RAM usage
Firefox sometimes uses more memory than it should. Try one of these easy fixes: mzl.la/LnX4ca #fxhelp
High CPU usage
Firefox may sometimes use more CPU resources than required. Try one of these easy fixes: mzl.la/1BAQIeY #fxhelp
Slow Firefox startup
Firefox needs a refresh. Here are tips to make Firefox load faster: mzl.la/MP4wqF #fxhelp
Refresh Firefox
The Refresh Firefox feature can fix many issues by restoring Firefox to default: mzl.la/MnSTZB #fxhelp
Flash plugin crashing
Sorry to hear Flash is crashing :( See this for help: mzl.la/LIoF7y #fxhelp
Moving to another browser
Sad to see you go :( Was there a particular issue? The support team can help: mzl.la/Kubiog #fxhelp
My addon is not working
I’m switching to Chrome if my add-ons are turned off in 57.
What add-ons do you use? Several are in the process of migrating, and we can check on the status of yours. http://bit.ly/2yB9F6b #fxhelp
Is there a list of add-ons that will make the transition to WebExtension APIs?
We are tracking them here: http://bit.ly/2j0Anlj. If you don’t see what you were looking for, let us know and we’ll look into it. #fxhelp
Is there a list of add-ons that are WebExtensions?
Yes! You can search addons.mozilla.org for compatible extensions here: https://mzl.la/2wFQ19a #fxhelp
Lost bookmarks
Can't find your important bookmarks? Here's how you can get them back: http://mzl.la/1BAQGUu #fxhelp
Support
Feedback
Thanks for the feedback. You are helping make Firefox better. Please also let us know here: mzl.la/1fgBjW6 #fxhelp
Ask SUMO
Maybe ask SUMO about this issue? Firefox's community support team. They'll know what's up: mzl.la/Kubiog #fxhelp
Get Involved
Become a beta tester
Become a beta tester! Help develop the next Firefox. You don't have to be a techie to contribute: mzl.la/d23n7a #fxhelp
Get involved with Mozilla
Want a better web? Join the Mozilla movement. There is something to do for everyone. Get started: mzl.la/cufJmX #fxhelp
Mozilla Developer Network
Help make the web better! Build web pages, apps & add-ons here: Mozilla Developer Network: mzl.la/9gQfrn #fxhelp
Report a bug
Thanks for finding a bug. Make everyone's Firefox experience better by reporting. It's easy: mzl.la/KZPWCZ #fxhelp
Firefox for Android
Get Started
Getting started w/ Firefox on Android? Know some basics to get yourself up and running: mzl.la/1xKt5TF #fxhelp
Managing default search engine
Manage your default search engine to use the one you like. Here's how: mzl.la/1BsPDaX #fxhelp
Using themes
Add a personal touch to your Firefox by installing themes! Check this out for help: mzl.la/1BAUwwQ #fxhelp
Make Firefox your default browser
Make links on your Android device to open with Firefox. Here's how: mzl.la/1BAUe97 #fxhelp
Help us improve
You can help Mozilla engineers by submitting mobile performance data. Here's how: mzl.la/1xKt4iO #fxhelp
Customize with add-ons
You can customize Firefox by installing awesome add-ons! Start here: mzl.la/1BAQQLq #fxhelp
Firefox for iOS
Install Firefox
Get your beloved Firefox browser on your iOS device! :D mzl.la/1O0VfzP #fxhelp
Sync
Sync your favorite bookmarks to access them on your iOS! Start here: mzl.la/1kPYeju #fxhelp
Awesome Screen
The 'Awesome Screen' on your Firefox will take you places! Learn more here: mzl.la/1INj07p #fxhelp
Change tab list view
Firefox lets you change the size of your tabs on the tab list. Here's how: mzl.la/1INjcUl #fxhelp
Change default language
Have Firefox speak your language. Know more here: mzl.la/1PMVbnL #fxhelp
Change default search engine
Pick the search engine of your choice. Here's how to do it: mzl.la/1INj5br #fxhelp
Sync
Mozilla account problems
Mozilla account giving you a hard time? Try some of these troubleshooting tips: mzl.la/1Hdk8Yb #fxhelp
Sync problems
Experiencing problems with sync? Try some of these troubleshooting options: mzl.la/1BAQTae #fxhelp