Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox crashes

  • 4 trả lời
  • 2 gặp vấn đề này
  • 4 lượt xem
  • Trả lời mới nhất được viết bởi tsbanks16

more options

Firefox always crashes upon startup and will not load anything. All software is up-to-date. Firefox has been wiped and reinstalled. Problem persists. Crash ID: bp-17929b5f-7836-45bb-a1ff-be9b21170821

Firefox always crashes upon startup and will not load anything. All software is up-to-date. Firefox has been wiped and reinstalled. Problem persists. Crash ID: bp-17929b5f-7836-45bb-a1ff-be9b21170821

Tất cả các câu trả lời (4)

more options

Sorry to hear about the crashes and thank you for the crash report ID.

It indicates that the crash occurs in "MySpeed" which appears to be a program from Enounce that interacts with Firefox and other browsers.

Have you been using that software with Firefox for some time now? I don't see any new issues posted on their support page related to Firefox 55: http://www.enounce.com/support-known-issues

Looking at the article for Firefox 52, you may want to try disabling MySpeed integration with "Firefox's Plugin Container" to see whether that helps: http://www.enounce.com/FirefoxForMacSandboxInfo

more options

I just started using myspeed, but plenty of my classmates use it with no problem. Even with changing the sandbox level to 0, firefox still won't work. I have to completely inactivate myspeed for firefox to work, which defeats the purpose of having it.

more options

Did you quit Firefox and restart it after making the settings change?

If they still do not run together, could I suggest contacting the company's tech support to see whether they know of a new Firefox issue since their last update?

more options

Yes, no success with that. I gave up on firefox and wiped it from my computer. Myspeed works with Opera, so I'll just watch our out-of-class lectures through Opera instead of Firefox. At some point, it's just not worth the hassle of trying to make firefox cooperate when we run on a pretty tight schedule. But thank you for your help!!