Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Receiving SAML Error / HTTP Status 401 when logging into Mozilla Connect

  • Không có trả lời
  • 0 gặp vấn đề này
more options

I followed the instructions that Eduardo from the Mozilla Support Team sent (see below) and I'm still unable to sign into Mozilla Connect.

"Before signing back into Mozilla Connect, I recommend refreshing your Firefox installation and clearing the cookies and cache for mozilla.org in order to eliminate any potentially faulty configuration files in Firefox, as these may also be causing the connection issue you're experiencing. You can also try opening a Private Window to access Connect."

I've re-linked my Mozilla account with my Google one but I still receive the 401 error when trying to access Mozilla Connect. I have also tried the disabling Windows Defender and Nord VPN & Threat Protection Pro.

I will note that I'm able to access Accounts and Support without issue.

I don't know what else I can do, this seems like I need someone from Mozilla to take action? ---

My original message:

> Whenever I try to access Mozilla Connect and Sign In, I am met with the following page: > > HTTP Status 401 – > type Status Report > Description http.401 > > I think this stems from me disconnecting and closing the account because it didn't register/sign-in through my Mozilla/Firefox account. I want to create a new one that is linked properly.

I followed the instructions that Eduardo from the Mozilla Support Team sent (see below) and I'm still unable to sign into Mozilla Connect. "''Before signing back into Mozilla Connect, I recommend refreshing your Firefox installation and clearing the cookies and cache for mozilla.org in order to eliminate any potentially faulty configuration files in Firefox, as these may also be causing the connection issue you're experiencing. You can also try opening a Private Window to access Connect.''" I've re-linked my Mozilla account with my Google one but I still receive the 401 error when trying to access Mozilla Connect. I have also tried the disabling Windows Defender and Nord VPN & Threat Protection Pro. I will note that I'm able to access Accounts and Support without issue. I don't know what else I can do, this seems like I need someone from Mozilla to take action? --- My original message: > Whenever I try to access Mozilla Connect and Sign In, I am met with the following page: > > HTTP Status 401 – > type Status Report > Description http.401 > > I think this stems from me disconnecting and closing the account because it didn't register/sign-in through my Mozilla/Firefox account. I want to create a new one that is linked properly.
Đính kèm ảnh chụp màn hình

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.