Thanks for taking interest in helping Firefox users on the mobile platform. Google Play Store is a channel most commonly used by Firefox users on Android platform to leave reviews about our apps and look for help. To create a better experience for Firefox for Android users, we want to provide support for them by replying to their reviews.
Read along this guideline to learn more about how you can take part in making a better experience for Firefox users on the mobile platform.
Table of Contents
- 1 Get to know Mozilla
- 2 Get familiar with mobile products
- 3 Get to know our support channels for mobile
- 4 Play Store Support overview
- 5 Learn about the moderation process for the moderator team
- 6 Learn more about replying to Play Store users
- 7 Understand our support process for AppStore
- 8 Understand the escalation process
- 9 Learn how to file bugs
- 10 Participate on foxfooding
- 11 Learn more about contributing to Mozilla Support
Get to know Mozilla
Get familiar with mobile products
- Get familiar with Firefox for Android
- Get familiar with Firefox for iOS
- Get familiar with Firefox Focus or Firefox Klar (in Germany)
Get to know our support channels for mobile
- Get to know Mozilla’s official support channels
- Get familiar with the support glossary
- Get familiar with common issues & responses for mobile
- Get familiar with the mobile feedback board
Play Store Support overview
Learn about the moderation process for the moderator team
Learn more about replying to Play Store users
Understand our support process for AppStore
- How to support users on iOS (Staff only): At the moment, the AppStore contribution is not open for the community due to platform limitation. However, it's something that we're interested to pursue in the future.
Understand the escalation process
Understand the escalation process
Learn how to file bugs
File a bug report or feature request for Mozilla products
Participate on foxfooding
Participate in early testing (foxfooding)
Learn more about contributing to Mozilla Support
See the contributor's homepage to learn more about various contribution opportunities in Mozilla Support.