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jumbled text in messages

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Many of my incoming messages appear as shown in the attached image. I don't know why this happens or how to stop it. Help please.

Many of my incoming messages appear as shown in the attached image. I don't know why this happens or how to stop it. Help please.
Iqhotyoshelwe imifanekiso ekwisikrini

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I get something a little like that in a select few email messages, and always from certain senders. In my case, it's because (I think) I have set an overall global font size which adjusts all fonts to a specific size, and often it's bigger than that used by whoever composed the message.

I'm using a userContent.css file to do this, and I know this isn't a common practice. So in your case, I'd look at

Tools|Options|Display|Formatting

and when there click the Advanced button (not the Advanced tab). There is an option in these advanced settings to set a minimum font size, and another to allow messages to choose their own font size. Either or both of these settings might be causing the issue you showed us in your picture.