Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I have two gmail accounts with forgotten passwords, now i cannot get into Thunderbird because the second window blocks the first one

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ YnotR

more options

I am (suddenly) having trouble getting into Thunderbird. I have several email accounts, two of which are gmail accounts which belong to my kids. They have changed their passwords and I no longer know them. On starting Thunderbird, it opens a small window telling me that it cannot connect and asking me if I want to retry, change password, or cancel. Before I can klick anything, a second (identical) window pops up and blocks out the first one. If I try to click on it then it goes grey and I get the "spinning wheel of death" - followed by a mandatory ALT-F4.

If by some miracle I am fast enough to click on cancel in the first window before the second one appears, I CAN then get rid of the second window too - but then any attempt to reload mail, or delete the offending acccount is met with another spinning wheel of death. I even tried deleting the accounts via Explorer from the IMapMail directory. But they came back again.

Help!

I am (suddenly) having trouble getting into Thunderbird. I have several email accounts, two of which are gmail accounts which belong to my kids. They have changed their passwords and I no longer know them. On starting Thunderbird, it opens a small window telling me that it cannot connect and asking me if I want to retry, change password, or cancel. Before I can klick anything, a second (identical) window pops up and blocks out the first one. If I try to click on it then it goes grey and I get the "spinning wheel of death" - followed by a mandatory ALT-F4. If by some miracle I am fast enough to click on cancel in the first window before the second one appears, I CAN then get rid of the second window too - but then any attempt to reload mail, or delete the offending acccount is met with another spinning wheel of death. I even tried deleting the accounts via Explorer from the IMapMail directory. But they came back again. Help!

All Replies (3)

more options

Why not go to the gmail site and sort out your password issue?

more options

Airmail said

Why not go to the gmail site and sort out your password issue?

Because, even if I could get into Thunderbird to answer a reset mail from gmail (or go via my mobile) I cannot change the password(s) that Thunderbird is trying to use to access the account(s)...

more options

Please! Can someone tell me how I can delete selected email accounts WITHOUT opening Thunderbird? At the moment I cannot open it and its driving me nuts.