Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to Connect

  • Kòsí àwọn èsì
  • 0 ní àwọn ìṣòro yìí
more options

Hello, I have uninstalled and reinstalled firefox twice using two different ways found on the community/mozilla website through chrome and I am still having trouble. It started a couple weeks ago when I received a notice at the top right hand of my firefox page for an update. I tried and it shows as Unable to connect. I tried various ways to connect with mozilla with no luck. I uninstalled, restarted my computer and reinstalled twice and still having the same issue. I lost all my plug ins and add ons after the reinstall and now I can't not even get them and can no longer sign into my firefox account through firefox. Anything that has to do with mozilla I can not reach unless I use chrome which I don't like doing. I have searched the community and nothing seems to help and I even submitted a help question in help community but no responders. Anything which I found addressing Unable to Connect was years old anyway. I can only assume it had to do with the update pop up which I never got to do and assumed a refresh or a reinstall would take care of it but it hasn't. What can I do? Thank You, Charyl

Hello, I have uninstalled and reinstalled firefox twice using two different ways found on the community/mozilla website through chrome and I am still having trouble. It started a couple weeks ago when I received a notice at the top right hand of my firefox page for an update. I tried and it shows as Unable to connect. I tried various ways to connect with mozilla with no luck. I uninstalled, restarted my computer and reinstalled twice and still having the same issue. I lost all my plug ins and add ons after the reinstall and now I can't not even get them and can no longer sign into my firefox account through firefox. Anything that has to do with mozilla I can not reach unless I use chrome which I don't like doing. I have searched the community and nothing seems to help and I even submitted a help question in help community but no responders. Anything which I found addressing Unable to Connect was years old anyway. I can only assume it had to do with the update pop up which I never got to do and assumed a refresh or a reinstall would take care of it but it hasn't. What can I do? Thank You, Charyl
Ìsopọ̀ yíyà aṣàfihàn

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.