Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Various Tabs Crashing

  • Kòsí àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 2 views
more options

I have a user who is experiencing various tabs crashing in Firefox. So far, I've confirmed she isn't using any extensions, has only 30-40 tabs open at any given time across 2-3 windows, and is usually using about 80-85% of the physical memory at any given time.

I've reinstalled Firefox, updated the graphics driver, and Windows is fully up to date. I've just created a new profile to see if that resolves the issue.

The crash files all list "EXCEPTION_BREAKPOINT" and "out of memory" as the sanitized reason. I suspect that the problem is as simple as it sounds, but I'd like to get another set of eyes on these crash dumps that may be able to see things that I don't, or don't even know to look for.

bp-fb87fef4-27cb-4b73-9405-7c70c0250215 bp-fb603ee9-4578-4bbe-a584-f48530250215 bp-ac13fc43-6cbe-4b41-af31-b8dac0250215 bp-045d5bc5-36a3-4ba6-aaaf-7d62c0250215 bp-26545824-6d87-45b6-8498-a7c750250215 bp-53c97a56-1437-4b43-b89c-2d9020250215 bp-75f2dde9-1dc3-48e5-b983-78d160250215 bp-3c6fd78e-ca19-4b58-ac9e-c29640250215

I'm not sure if this is relevant, but they all also show that the total virtual memory is 140 TB? Could it be trying to address memory that doesn't exist?

Any help would be appreciated.

I have a user who is experiencing various tabs crashing in Firefox. So far, I've confirmed she isn't using any extensions, has only 30-40 tabs open at any given time across 2-3 windows, and is usually using about 80-85% of the physical memory at any given time. I've reinstalled Firefox, updated the graphics driver, and Windows is fully up to date. I've just created a new profile to see if that resolves the issue. The crash files all list "EXCEPTION_BREAKPOINT" and "out of memory" as the sanitized reason. I suspect that the problem is as simple as it sounds, but I'd like to get another set of eyes on these crash dumps that may be able to see things that I don't, or don't even know to look for. bp-fb87fef4-27cb-4b73-9405-7c70c0250215 bp-fb603ee9-4578-4bbe-a584-f48530250215 bp-ac13fc43-6cbe-4b41-af31-b8dac0250215 bp-045d5bc5-36a3-4ba6-aaaf-7d62c0250215 bp-26545824-6d87-45b6-8498-a7c750250215 bp-53c97a56-1437-4b43-b89c-2d9020250215 bp-75f2dde9-1dc3-48e5-b983-78d160250215 bp-3c6fd78e-ca19-4b58-ac9e-c29640250215 I'm not sure if this is relevant, but they all also show that the total virtual memory is 140 TB? Could it be trying to address memory that doesn't exist? Any help would be appreciated.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.