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Can't connect to update turbotax 2010, get error 42002

  • 5 个回答
  • 61 人有此问题
  • 3 次查看
  • 最后回复者为 crazzi

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several attempts made to connect turbo tax throughout the day of January 31, 2011

several attempts made to connect turbo tax throughout the day of January 31, 2011

所有回复 (5)

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There are other things that need attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  1. Shockwave Flash 10.1 r85
  2. Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers

Update the Flash plugin to the latest version.

Update the Java plugin to the latest version.

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Downloaded all the suggested updates. Unfortunately, still get same error message - "can't connect - error 42002. "

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Did you read the TurboTax Intuit support page that I hyperlinked?

The information that cor-el posted has nothing to do with the problem you are having with TurboTax.

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lbennett2 I've been having the same problem. Just found a solution someone posted elsewhere that worked for me: go to Control Panel on your PC; click Internet Options; click Connections; click LAN settings; uncheck "use a proxy server for your LAN"

I just did this and am now receiving my update from Turbo Tax. I am not a techie so I have no idea what it means, but it did work! Good luck!