Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Hi,

  Thank you amitshree for the reply.
I ran all of the following programs for malware and the computer was clean:

Microsoft Security Essentials, ESTE Online Scanner, Microsoft Safety Scanner, TDSSKiller – AntiRootkit Utility, MalwareBytes, Norton Internet Security, Spybot – Search & Destroy, Lavasoft - Add-aware,

I am attacing two screen shots of the issue.

Use the Flash uninstaller from here - http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

And then reinstall the latest version of Flash.

Thanks for the reply "the-edmeister". I already tried that several times and still did not work. The weird part is that after uninstalling it and restarting the PC, when i go back at the adobe web site to check if I still have flash player it shows that i have 9.0 and I should update even though i just uninstalled it an it should not be any version on my PC. Naturally seeing that I am updating the version and then it shows on the adobe page that i have the 11.7 but when I go on the Add-manager on Firefox under the plugins tab it still oddly shows both versions as on the attachment, even after a restart of the PC following the update. Like I was saying on my initial post I tried a reset of the browser, uninstalled, cleaned the registry then reinstalled the browser. I also ran lot of the security and malware removal tools and still no success. I tried to disable the 9.0 version but when I refresh the browser shows both versions disabled.  :(

Type about:plugins in the Location Bar and hit Enter.

See where that Adobe Flash 9.0.45.0 plugin is installed = Path:.
Then go to that folder and delete the NPSWF32.dll

Firefox hasn't used the program files \plugins\ folder for plugin installation for quite awhile, but maybe you have that .dll file in that folder since before Firefox changed how and where it looks for that file - ??

Note that you can also find the path to plugins in the pluginreg.dat file in the Firefox profile folder.

You can use this button to go to the Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

• http://kb.mozillazine.org/Issues_related_to_plugins

Thanks for all the help "the-edmeister" and "cor-el". It worked!! :) Finally

Thanks for all the help "the-edmeister" and "cor-el". It worked!! :) Finally