What should I do if I'm redirected to the Firefox Relay FAQ when clicking a link within an email?

Firefox Relay Firefox Relay 最近更新:
還沒有幫人幫忙翻譯這篇文章。若您已經知道如何翻譯 SUMO 內容,您可以直接開始翻譯。若您想了解如何翻譯 SUMO 文章,請從此處開始

After enabling the Remove Email Trackers option, you might experience unexpected behavior when clicking certain links and images in emails forwarded to you by Relay. This happens because, to protect your privacy, Relay replaces URLs where trackers are found with a redirect to our FAQ page, preventing these trackers from obtaining information about you.

As a workaround for using these URLs, you can try the following:

  1. If the URL is visible in the email body:
    Just copy and paste it into your browser's address bar.
  2. If the URL isn't visible in the email body:
    Open the email as plain text to access the unedited URLs.
Note: You will need to consult your email provider's documentation on how to open emails as plain text, as each provider is different. Relay targets pixel trackers and replaces HTML content when trackers are found, but the plain text content will remain intact.

You can also disable tracker removal. However, this option will disable URL replacement exclusively for future emails and won't affect messages you've already received. To do so:

  1. Click the Relay icon in the toolbar.
  2. Click Manage all masks.
  3. In the Relay dashboard, click your user profile at the top right.
  4. Click Settings.
  5. Uncheck the box next to Remove Email Trackers.
  6. Click Save.

Relay disable tracker block

Related articles

這篇文章有幫助嗎?

請稍候…

這些好人幫助我們撰寫了這篇文章:

Illustration of hands

成為志工

在此回答問題並幫助我們改善知識庫內容,與其他人一起切磋琢磨專業能力。

了解更多