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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Keep getting (Not Responding) message while attempting to view messages in Thunderbird

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  • Igcine ukuphendulwa ngu Scott

Scott
Scott
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After launching Thunderbird and loading new email I continue to receive "(Not Responding)" message in the top application bar. I tried the re-indexing steps after saving the profile folder to a backup drive, but the message continues to come up when attempting to navigate between email messages. I also tried running in "Safe Mode" per instructions, but it continues to occur there as well. Are there settings that I need to adjust to improve performance of this application on my system? I am running Windows 7 on a Dell Inspiron desktop computer. Thanks

After launching Thunderbird and loading new email I continue to receive "(Not Responding)" message in the top application bar. I tried the re-indexing steps after saving the profile folder to a backup drive, but the message continues to come up when attempting to navigate between email messages. I also tried running in "Safe Mode" per instructions, but it continues to occur there as well. Are there settings that I need to adjust to improve performance of this application on my system? I am running Windows 7 on a Dell Inspiron desktop computer. Thanks

Isisombululo esikhethiwe

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

Scott
Scott Umnikazi wombuzo
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McAfee...

•User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; BRI/2; McAfee; yie8; rv:11.0) like Gecko

christ1
christ1
  • Top 25 Contributor
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Isisombululo Esikhethiwe

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

Scott
Scott Umnikazi wombuzo
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Thanks! I was able to turn off the "email attachment" scan setting, but not the other one... Disable scanning of Thunderbird files and folders (by default McAfee is NOT supposed to scan them): 1. Right click on systray icon 2. "On-Access Scan properties ..." 3. "All processes", "Exclusions" 4. "Exclusions ..." 5. Add the "Thunderbird" and "Thunderbird Profile" folders and subfolders. Folder names must finish with a backslash. Also, if you have customized account locations for mail, exclude your custom folder locations.

McAfee has altered there setting and access to them most likely...

I have been able to rapidly move through TB email now though. Will close my issue. Thanks!!