Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

sync does not work on new laptop

  • 1 baphendule
  • 3 zinale nkinga
  • 15 views
  • Igcine ukuphendulwa ngu Paul

aaaa1-9
aaaa1-9
more options

I had Firefox Bookmarks synced across my old laptop and phone. Recently got a new laptop (old one died), installed Firefox and signed into Firefox account. No Bookmarks appeared. Why is it not working and what can I do?

I had Firefox Bookmarks synced across my old laptop and phone. Recently got a new laptop (old one died), installed Firefox and signed into Firefox account. No Bookmarks appeared. Why is it not working and what can I do?

Isisombululo esikhethiwe

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Isisombululo Esikhethiwe

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.