Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

google authenticator

Mrarms
Mrarms
more options

Hi my phone has been stolen and lost my google authenticator that in my phone 

and i stored recovery code on my iPhone so i cant restored my firefox account

know what can i do ? (i have Primary account email required for sign-in)

Hi my phone has been stolen and lost my google authenticator that in my phone and i stored recovery code on my iPhone so i cant restored my firefox account know what can i do ? (i have Primary account email required for sign-in)

All Replies (1)

Wesley Branton
Wesley Branton
more options

Unfortunately, unless you have your Recovery Keys, you will not be able to recover your account. For security purposes, no one at Mozilla can currently bypass this for you.

See What if I'm locked out of Two-Step Authentication? for more information.

Hope this helps.