Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Bookmarks not available when opening Firefox from a link

  • 2 uphendule
  • 1 inale nkinga
  • 39 views
  • Igcine ukuphendulwa ngu R1

R1
R1
more options

When I click a link in an email and it opens in Firefox, my bookmarks are not available (the Bookmarks toolbar has getting started in it, the Bookmarks menu has the standard Mozilla Firefox folder and nothing in Other Bookmarks). If I click on my Firefox icon in my taskbar the window that opens has all my bookmarks available. Any suggestions as to what setting need to be changed so that no matter where Firefox opens from the Bookmarks are available?

When I click a link in an email and it opens in Firefox, my bookmarks are not available (the Bookmarks toolbar has getting started in it, the Bookmarks menu has the standard Mozilla Firefox folder and nothing in Other Bookmarks). If I click on my Firefox icon in my taskbar the window that opens has all my bookmarks available. Any suggestions as to what setting need to be changed so that no matter where Firefox opens from the Bookmarks are available?

Okulungisiwe ngu R1

Isisombululo esikhethiwe

This is a fairly old issue. You can read more about it on the Recover lost or missing Bookmarks page.

Basically, Firefox changed how it handles multiple profiles in an update. For some reason, certain users had a second profile automatically created for them and Firefox is now treating that as the default profile when you open Firefox using a link.

To fix this, you need to open Firefox with a link so that you can't see your bookmarks and then go to the about:profiles page in Firefox. On that page, you will probably have two profiles listed. If there are just two, you can just click the Set as default profile button.

Then, the next you open Firefox using a link, it should open to your regular profile.

Hope this helps.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

Wesley Branton
Wesley Branton
more options

Isisombululo Esikhethiwe

This is a fairly old issue. You can read more about it on the Recover lost or missing Bookmarks page.

Basically, Firefox changed how it handles multiple profiles in an update. For some reason, certain users had a second profile automatically created for them and Firefox is now treating that as the default profile when you open Firefox using a link.

To fix this, you need to open Firefox with a link so that you can't see your bookmarks and then go to the about:profiles page in Firefox. On that page, you will probably have two profiles listed. If there are just two, you can just click the Set as default profile button.

Then, the next you open Firefox using a link, it should open to your regular profile.

Hope this helps.

R1
R1 Umnikazi wombuzo
more options

Thanks for the quick response and solution. All good now.