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Thunderbird sending/receiving screen

  • 2 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu qu5ntkmr

qu5ntkmr
qu5ntkmr
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When I opens Thunderbird, I sometimes have a problem with the sending/receiving screen (once a few days). The problem is that the upper part of the screen disappear. I can not perform some of the operation on the screen because some of the icons on the upper part of the screen disappears. When the above problem occurs, I have the same problem with the explore screen of Windows 10 (the upper part of the explore screen disappears, which also causes a problem to me). 

I am not sure this problem is a matter of Thunderbird or Windows 10.

This problem has occurred for around two weeks. I can not find any specific reason for the problem. To solve the problem, I reinstalled the latest Thunderbird (ver. 78.3.2 (32 bit)), but the problem still exists. The screen recovers after PC is shut down and started again, but the problem occurs again after a while. I can not find when the problem occurs. It seems to me that the problem occurs suddenly. Please give me a suggestion for the solution. PS I can further send the screen with the problem as a attached document to someone who sends me a helping e-mail (for easy understanding what the problem is). Naoki Tsukamura

When I opens Thunderbird, I sometimes have a problem with the sending/receiving screen (once a few days). The problem is that the upper part of the screen disappear. I can not perform some of the operation on the screen because some of the icons on the upper part of the screen disappears. When the above problem occurs, I have the same problem with the explore screen of Windows 10 (the upper part of the explore screen disappears, which also causes a problem to me). I am not sure this problem is a matter of Thunderbird or Windows 10. This problem has occurred for around two weeks. I can not find any specific reason for the problem. To solve the problem, I reinstalled the latest Thunderbird (ver. 78.3.2 (32 bit)), but the problem still exists. The screen recovers after PC is shut down and started again, but the problem occurs again after a while. I can not find when the problem occurs. It seems to me that the problem occurs suddenly. Please give me a suggestion for the solution. PS I can further send the screen with the problem as a attached document to someone who sends me a helping e-mail (for easy understanding what the problem is). Naoki Tsukamura

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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I have no rel idea, but you might try changing the setting for Use hardware acceleration in options. sometime certain video drivers cause problems if it is turned on and V78 turned it back on for everyone because the developers were sure it was no longer an issue.

qu5ntkmr
qu5ntkmr Umnikazi wombuzo
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Dear Matt, Thank your for the reply. I would appreciate it if you teach me how to perform "the setting for Use hardware acceleration" specifically, because I am not a sophisticated PC user (probably an average user). my PC environment :Windows 10 Regard, Naoki