Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

How to recover bookmarks from a previous version of Firefox?

bruderm36
bruderm36
more options

Windows 7 Dell laptop with most current version of Mozilla Firefox installed on 5/15/14. All of a sudden all, and I mean every single bookmark from Firefox, is now missing. I searched this support website, and went to the Appdata folder inside the User Folder and the Firefox folder is empty! I've never had this happen before, where the bookmarks disappear from just getting a new version of Firefox! Please help me recover all 5,000+ bookmarks. Thank you!

Windows 7 Dell laptop with most current version of Mozilla Firefox installed on 5/15/14. All of a sudden all, and I mean every single bookmark from Firefox, is now missing. I searched this support website, and went to the Appdata folder inside the User Folder and the Firefox folder is empty! I've never had this happen before, where the bookmarks disappear from just getting a new version of Firefox! Please help me recover all 5,000+ bookmarks. Thank you!

All Replies (2)

Aman Routh
Aman Routh
more options

see this:

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Did the problem occur immediately on restarting Firefox after the update, or after restarting Windows?

Could you check a couple locations:

(1) If you paste the following into the Start menu search box and press Enter, do you have more than one profile folder? 

%APPDATA%\Mozilla\Firefox\Profiles

(2) Do you find an Old Firefox Data folder on your desktop?