Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox continues to crash for no rhyme/reason--AT LEAST 10+ times a day.

WhereIsMyMindAt
WhereIsMyMindAt
more options

I have followed all instructions found about "fixing crashes" with Firefox

______________________________________ Firefox crashes - Troubleshoot, prevent and get help fixing crashes https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_update-your-software ______________________________________

Firefox continues to crash for no rhyme/reason--AT LEAST 10+ times a day. ____________________________________ PLEASE PLEASE PLEASE do not suggest "the Nuclear Option" (Reset FF)--have tried this multiple times. No avail. ____________________________________

There seems to be no rhyme/reason as to the "Timing" I have all plugins turned off *EXCEPT* Foxit (PDF Reader)

I have uninstalled Flash (since I won't use any site that does not already natively support HTML5)

I have no "esoteric" Extensions installed (nothing fringe)---most of those I have installed are "Recommended" or "Featured"

_______________________________________________ "Crashing Treads" (almost includes always) (xul.dll) appears quite often. (mozjs.dll) appears quite often. _______________________________________________ Anyone think a Regsvr32 will help? (mozjs.dll)/(xul.dll)

I really want to know *WHY* to avoid this once I rebuild my PC (other reasons_--"spring cleaning")

There is no Malwre, Virus,etc. (Promise I've done everything up to 501. (Advanced techie I suppose) Mywarebytes clean scan. HiJackThis clean scan.

Even creating "NEW" profiles. Nothing. _____________________________

Only reason I'm not using the Firefox Compatability reporter..I can't SEE what's collected.

Example Crashes last few hours:GOOD THING DOC GIVES ME XANEX---GEESH!!!! _______________________________________________

7/12/2014 11:37 PM<---- 7/12/2014 11:34 PM<----Crash Reason EXCEPTION_ACCESS_VIOLATION_READ (supposed to be fixed) 699347RESOLVED FIXED 7/12/2014 11:28 PM<----Crash Reason EXCEPTION_BREAKPOINT 7/12/2014 11:08 PM<----Crash Reason EXCEPTION_BREAKPOINT Crash Address =0xd7639 (crash thread)=mozjs.dll 7/12/2014 10:59 PM<----Crash Reason EXCEPTION_BREAKPOINT Crash Address =0xd7639c (crash thread)=mozjs.dll 7/12/2014 10:54 PM<---Thus 10:35-ish, stat down, crash again.(30-iah minute, sat back down 7/12/2014 10:02 PM <---OH, THIS TIME ANOMOLY FF Actually stayed up walking dog. (25-ish minutes)- Crash Reason EXCEPTION_BREAKPOINT Crash Address =Crash Address (crash thread)=0x3e141b mozalloc.dll

7/12/2014 9:21 PM<----Crash Reason EXCEPTION_BREAKPOINT (open Bug) 7/12/2014 9:18 PM<----969441 VERIFIED FIXED (not mines) 7/12/2014 9:07 PM<----814954 RESOLVED WONTFIX RESOLVED WONTFIX crash in JSC::Yarr::YarrGenerator<int>::opCompileParenthesesSubpattern 7/12/2014 8:52 PM<---- 7/12/2014 8:32 PM<---- 7/12/2014 7:54 PM<---- 7/12/2014 7:23 PM<---- 7/12/2014 7:19 PM<==-Crash Reason EXCEPTION_BREAKPOINT

________________________________

  • Laughing* as proof it's not PORN sites...have "Anti-Porn" installed. You know, respect the honey. (irony? alone it's an issue--together--a never mind  ;-)
I have followed all instructions found about "fixing crashes" with Firefox ______________________________________ Firefox crashes - Troubleshoot, prevent and get help fixing crashes https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_update-your-software ______________________________________ Firefox continues to crash for no rhyme/reason--AT LEAST 10+ times a day. ____________________________________ PLEASE PLEASE PLEASE do not suggest "the Nuclear Option" (Reset FF)--have tried this multiple times. No avail. ____________________________________ There seems to be no rhyme/reason as to the "Timing" I have all plugins turned off *EXCEPT* Foxit (PDF Reader) I have uninstalled Flash (since I won't use any site that does not already natively support HTML5) I have no "esoteric" Extensions installed (nothing fringe)---most of those I have installed are "Recommended" or "Featured" _______________________________________________ "Crashing Treads" (almost includes always) (xul.dll) appears quite often. (mozjs.dll) appears quite often. _______________________________________________ Anyone think a Regsvr32 will help? (mozjs.dll)/(xul.dll) I really want to know *WHY* to avoid this once I rebuild my PC (other reasons_--"spring cleaning") There is no Malwre, Virus,etc. (Promise I've done everything up to 501. (Advanced techie I suppose) Mywarebytes clean scan. HiJackThis clean scan. Even creating "NEW" profiles. Nothing. _____________________________ Only reason I'm not using the Firefox Compatability reporter..I can't SEE what's collected. Example Crashes last few hours:GOOD THING DOC GIVES ME XANEX---GEESH!!!! _______________________________________________ 7/12/2014 11:37 PM<---- 7/12/2014 11:34 PM<----Crash Reason EXCEPTION_ACCESS_VIOLATION_READ (supposed to be fixed) 699347RESOLVED FIXED 7/12/2014 11:28 PM<----Crash Reason EXCEPTION_BREAKPOINT 7/12/2014 11:08 PM<----Crash Reason EXCEPTION_BREAKPOINT Crash Address =0xd7639 (crash thread)=mozjs.dll 7/12/2014 10:59 PM<----Crash Reason EXCEPTION_BREAKPOINT Crash Address =0xd7639c (crash thread)=mozjs.dll 7/12/2014 10:54 PM<---Thus 10:35-ish, stat down, crash again.(30-iah minute, sat back down 7/12/2014 10:02 PM <---OH, THIS TIME ANOMOLY FF Actually stayed up walking dog. (25-ish minutes)- Crash Reason EXCEPTION_BREAKPOINT Crash Address =Crash Address (crash thread)=0x3e141b mozalloc.dll 7/12/2014 9:21 PM<----Crash Reason EXCEPTION_BREAKPOINT (open Bug) 7/12/2014 9:18 PM<----969441 VERIFIED FIXED (not mines) 7/12/2014 9:07 PM<----814954 RESOLVED WONTFIX RESOLVED WONTFIX crash in JSC::Yarr::YarrGenerator<int>::opCompileParenthesesSubpattern 7/12/2014 8:52 PM<---- 7/12/2014 8:32 PM<---- 7/12/2014 7:54 PM<---- 7/12/2014 7:23 PM<---- 7/12/2014 7:19 PM<==-Crash Reason EXCEPTION_BREAKPOINT ________________________________ *Laughing* as proof it's not PORN sites...have "Anti-Porn" installed. You know, respect the honey. (irony? alone it's an issue--together--a never mind ;-)

Gewysig op deur WhereIsMyMindAt

All Replies (2)

Moses
Moses
  • Moderator
more options

All the details you provided is from the crash report itself. Regular users won't be able to read it and will think it's gibberish but it means something to us :)

Also, all the EXCEPTION BREAKPOINTS you posted are bug reports filed for the crash report. Let's make this easier.

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
iamjayakumars
iamjayakumars
more options

Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).