Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't download Firefox because it doesn't recognize me as either the Adminsitrator or Current User.

  • 6 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur ideato

punagirl
punagirl
more options

There are 2 options to choose from: Current User (with my name on it) and Administrator. I am both the current user and the Administrator. When I choose the Current user option, nothing happens. When I choose the Administrator option and include my Administrator password, nothing happens. Firefox never used to be this difficult to download before. What happened? I've been trying to do this for more than 3 hours now!  :(

There are 2 options to choose from: Current User (with my name on it) and Administrator. I am both the current user and the Administrator. When I choose the Current user option, nothing happens. When I choose the Administrator option and include my Administrator password, nothing happens. Firefox never used to be this difficult to download before. What happened? I've been trying to do this for more than 3 hours now! :(

Gekose oplossing

You are welcome

Lees dié antwoord in konteks 👍 0

All Replies (6)

the-edmeister
the-edmeister
  • Moderator
more options

Try downloading the full off-line installer package and save it - don't run it. http://www.mozilla.com/en-US/firefox/all.html

ideato
ideato
more options

Hello, if the above the-edmeister's reply does not help, then try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) and then see if that allows to install Firefox from the the-edmeister's above link.

thank you

punagirl
punagirl Vraag-eienaar
more options

There is no "Save" option, only "Run" or "Cancel".  :(

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to save the file via the right-click context menu (IE: Save Target As; Firefox: Save Link As) if you can't do this via a left-click.

punagirl
punagirl Vraag-eienaar
more options

Thank you, Ideato! I was able to download Firefox from Safe Mode! Woohoo! Now I am a happy camper.  :)

ideato
ideato
more options

Gekose oplossing

You are welcome