Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Inbox does not display messages. I can highlight a message and click on it and it comes up in preview pane.

  • 7 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur RDun

more options

I open TB and new messages download into inbox. the inbox pane does not show any messages but if I hover the cursor over the pane it highlights a message and when I click on it the message opens in the preview pane. How do I get the messages to show up again in the inbox. Thanks

I open TB and new messages download into inbox. the inbox pane does not show any messages but if I hover the cursor over the pane it highlights a message and when I click on it the message opens in the preview pane. How do I get the messages to show up again in the inbox. Thanks

Gekose oplossing

I used the mozbackup program and after several tries I finally got everything back to normal. I ended up deleting the inbox .msf file and re-opening TB to rebuild index. Thanks for all of your suggestions it was appreciated.

Lees dié antwoord in konteks 👍 0

All Replies (7)

more options
more options

do you have any customizations in a userChrome.CSS file?

more options

nothing that I know of. TB was working fine one day then the next it did this.

more options

The only thing I can think of is a theme. restart with add-ons disabled from the help menu and see if your list returns. That disables themes as well as add-ons.

more options

I have tried all of the re-start with add-ons disabled and re-start in safe mode and nothing seems to work. I am really atg a loss as to what to do. :(

more options

lets try forcing the issue.

It is the fact that is is only a single pane in the three pane view that has me. If nothing displayed then I would be happier.

open your profile folder by going to the troubleshooting information on the help menu and clicking the show folder button create a new folder called chrome open notepad and insert

treechildren:-moz-tree-cell-text(read)
{
color: #D50000 !important
} 

Save the file in the new chrome folder as userChrome.css


That forces read mail to be a rather ugly red color. I am looking for answers, perhaps if this also does not work we need to look as something like corrupt font files.

more options

Gekose oplossing

I used the mozbackup program and after several tries I finally got everything back to normal. I ended up deleting the inbox .msf file and re-opening TB to rebuild index. Thanks for all of your suggestions it was appreciated.