Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

address book locked

JP
JP
more options

I have Thunderbird 31.0 ( portable) and downloaded 31.1.0 portable.

After decompressing the paf file into the folder I copied the "data" folder from 31.0 to 31.1.0.

When I open Thunderbird 31.1.0 it states the it can't load the address book because it is locked or in use. I have copied the data folder from the older versions into the newest versions before and it has transferred the info from the older version to the newest without a problem. Does anyone know what might be worng?

thank you

I have Thunderbird 31.0 ( portable) and downloaded 31.1.0 portable. After decompressing the paf file into the folder I copied the "data" folder from 31.0 to 31.1.0. When I open Thunderbird 31.1.0 it states the it can't load the address book because it is locked or in use. I have copied the data folder from the older versions into the newest versions before and it has transferred the info from the older version to the newest without a problem. Does anyone know what might be worng? thank you

All Replies (1)

Fabián Rodríguez
Fabián Rodríguez
more options

That sounds like this bug.

As usual, before going any further and trying anything, please make a backup of your profile. Did I mention a backup would be ideal? Oh, and please make a backup of your profile.

Among the last comments there is a suggestion to recreate the panacea.dat file in your profile.

This is done automatically next time you start Thunderbird, and is a safe operation (search for "panacea" on this page).

Let me know if that helps.