We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

thunderbird wont send emails on certain internet wifi connection

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur Toad-Hall

IEnjoyShotgun
IEnjoyShotgun
more options

It says, whenever i try to send an email "The Kerberos/GSSAPI ticket was not accepted by the SMPT server mail.pm.telstra/com. Please check that you are logged into the Kerberos/GSSAPI realm." and only on this certain internet (telstra). it works fine on my home internet (bigpond) but whenever i go to the work internet it doesnt work

It says, whenever i try to send an email "The Kerberos/GSSAPI ticket was not accepted by the SMPT server mail.pm.telstra/com. Please check that you are logged into the Kerberos/GSSAPI realm." and only on this certain internet (telstra). it works fine on my home internet (bigpond) but whenever i go to the work internet it doesnt work

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Are you actually using Kerberos/GSSAPI or has this been incorrectly selected?

You could check your settings on the home computer to see if you are using Authentication method:'Kerberos/GSSAPI' or 'Normal Password'.

Try:

  • Tools > Account Settings > Outgoing Server (SMTP)
  • select the server and click on 'Edit' button
  • Authentication method: select 'Normal Password'
  • click on OK
  • then click on OK to save account settings changes.