Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox downloads "failed". Have reset FF, been through "downloading problems" trouble doc, and uninstalled/reinstalled FF w/o luck. Safari is able to download.

  • 5 antwoorde
  • 70 hierdie probleem
  • 7 views
  • Laaste antwoord deur khaledC

BoxofRocks
BoxofRocks
more options

Recently I am unable to download anything in FF. It briefly acts as if downloading, but the file is corrupted and the next to the file in the DL manager it just says "Failed".

I tried Resetting FF. No luck. Then I tried all the steps in the "downloading problems" support doc. No luck. I tried with all add-ons disabled. No luck. In desperation, I searched for "Firefox" and moved two folders called Firefox, the application, and a .plist file to the trash (still there) and redownloaded Firefox and reinstalled. No luck.

If I click on a .pdf it will be be viewable, but it won't download. It's not just .pdfs that fail, it is any file I try and download.

Recently I am unable to download anything in FF. It briefly acts as if downloading, but the file is corrupted and the next to the file in the DL manager it just says "Failed". I tried Resetting FF. No luck. Then I tried all the steps in the "downloading problems" support doc. No luck. I tried with all add-ons disabled. No luck. In desperation, I searched for "Firefox" and moved two folders called Firefox, the application, and a .plist file to the trash (still there) and redownloaded Firefox and reinstalled. No luck. If I click on a .pdf it will be be viewable, but it won't download. It's not just .pdfs that fail, it is any file I try and download.

Gekose oplossing

This may provide some additional info: https://support.mozilla.org/en-US/questions/1018279

Lees dié antwoord in konteks 👍 3

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does this also happen if you use File > Save File to save a PDF document that is opened in a tab?

Did you check your security software (firewall, anti-virus) to make sure that it isn't causing this problem?

BoxofRocks
BoxofRocks Vraag-eienaar
more options

Checked firewall and did not see any issues.

File>Save Page As will save an .pdf that is opened in a tab. It will still reflect "failed" on the download manager. But can be opened from Finder.

brandfox
brandfox
more options

I have the same problem and I also tried a lot of troubleshooting advices without any success. The problem seems to be with OS X Parental Control turned on and using a other account than the one of the admin. The user sl-nw found a short-term solutions (changing back to version 31, working like a charm or turning off Parental Control), yet a long-term solution is needed: https://support.mozilla.org/en-US/questions/1018279

Perhaps Firefox should add a bug fix to their next update.

BoxofRocks
BoxofRocks Vraag-eienaar
more options

Brandfox, I am not using Parental Controls, HOWEVER I am using a non-admin account. I tested by using the Admin account and the download function worked as it is supposed to. I didn't know how to roll back to v31, so I changed to the BETA version and now it is working correctly on the non-admin account.

khaledC
khaledC
more options

Gekose oplossing

This may provide some additional info: https://support.mozilla.org/en-US/questions/1018279