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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox had a problem and crashed

  • 2 antwoorde
  • 13 hierdie probleem
  • 23 views
  • Laaste antwoord deur ajin

ajin
ajin
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I got this "Firefox had a problem and crashed" started this morning. It crushed every time when I tried to start it, even with safe mode. I tried uninstall and reinstall Firefox. But it didn't fix the problem. Below are the list of the crush reports: bp-24ed344a-6d03-4341-aa9d-f3c6f2140917 bp-3c53dc49-c3d3-4222-80bf-be77d2140917 bp-1d35cd40-c223-45e2-9395-87b7b2140917 bp-1b0956a8-6329-4fe7-8174-3282c2140917 bp-dc1cf498-839a-41d1-b485-cc3b82140917 Please help! Thanks!

I got this "Firefox had a problem and crashed" started this morning. It crushed every time when I tried to start it, even with safe mode. I tried uninstall and reinstall Firefox. But it didn't fix the problem. Below are the list of the crush reports: bp-24ed344a-6d03-4341-aa9d-f3c6f2140917 bp-3c53dc49-c3d3-4222-80bf-be77d2140917 bp-1d35cd40-c223-45e2-9395-87b7b2140917 bp-1b0956a8-6329-4fe7-8174-3282c2140917 bp-dc1cf498-839a-41d1-b485-cc3b82140917 Please help! Thanks!

Gekose oplossing

hello, thanks for reporting with your crash id. this seems to be fairly prolific startup crash at the moment. other affected users have reported that it's solvable through a clean reinstall:

  1. please try to uninstall firefox from the system control panel.
  2. then go to the firefox program folder (usually located at C:\Program Files (x86)\Mozilla Firefox) and delete the remains of the whole firefox program folder manually
  3. afterwards and try reinstalling the browser with a fresh copy from https://www.mozilla.org/firefox/all/
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All Replies (2)

philipp
philipp
  • Moderator
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Gekose oplossing

hello, thanks for reporting with your crash id. this seems to be fairly prolific startup crash at the moment. other affected users have reported that it's solvable through a clean reinstall:

  1. please try to uninstall firefox from the system control panel.
  2. then go to the firefox program folder (usually located at C:\Program Files (x86)\Mozilla Firefox) and delete the remains of the whole firefox program folder manually
  3. afterwards and try reinstalling the browser with a fresh copy from https://www.mozilla.org/firefox/all/
ajin
ajin Vraag-eienaar
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Thank you, Philipp! It solved my problem.