Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot uninstal FF and cannot access FF

CJRBS24
CJRBS24
more options

OS Windows 7 (64 bit)s Cannot access Firefox 31 via desktop (FF icon has a locked padlock) or via Control Panel......etc All I get is a small window stating "Cannot load XPCOM". Cannot uninstall FF....even using '\helper.exe' Urgent help please.

OS Windows 7 (64 bit)s Cannot access Firefox 31 via desktop (FF icon has a locked padlock) or via Control Panel......etc All I get is a small window stating "Cannot load XPCOM". Cannot uninstall FF....even using '\helper.exe' Urgent help please.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Manually delete the Firefox folder in Program Files. Restart your computer then download the Firefox installer from here - http://www.mozilla.com/en-US/firefox/all.html - using a different browser.

Then install Firefox. Your Firefox personal data should survive the deletion and re-installation, as that data isn't stored in the Program Files folder.

Gingerbread Man
Gingerbread Man
more options

A locked padlock overlay on icons on the desktop or in Windows Explorer means you're sharing that file with other users.

  1. Use Internet Explorer to download the Firefox installer from
  2. Delete the Firefox installation folder, which by default is located at
    • C:\Program Files (x86)\Mozilla Firefox
  3. Run the installer you downloaded earlier. When you next start Firefox, it should work normally, complete with your personal data like bookmarks.

If the problem persists, see if the following article helps: