Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird fails to download and open JPEG files & Doc files

  • 6 antwoorde
  • 4 hierdie probleem
  • 8 views
  • Laaste antwoord deur rrg956

more options

Using version 31.1.1.. Thunderbird cannot download and open JPEG and Doc files. TB opens pub files, xls, PDF files and some others but not primarily JPEG and Doc files.

I get a message saying "download failed due to unknown error, please try again"

Any help would be appreciated.

Richard G.

Using version 31.1.1.. Thunderbird cannot download and open JPEG and Doc files. TB opens pub files, xls, PDF files and some others but not primarily JPEG and Doc files. I get a message saying "download failed due to unknown error, please try again" Any help would be appreciated. Richard G.

Gekose oplossing

you tripped me up with the download part. It was downloading fine obviously. Just not displaying as you wanted :)

Lees dié antwoord in konteks 👍 0

All Replies (6)

more options

have you tried that with anti virus scanning of email turned off? If not, try that.

more options

My e-mail attachment scanning function is turned off, Thanks anyway.

more options

Tools menu (Alt+T) > options > attachments and delete any information stored there for JPEC and doc file.

more options

That did the trick.. Thanks much ;-)

more options

Gekose oplossing

you tripped me up with the download part. It was downloading fine obviously. Just not displaying as you wanted :)

more options

actually the files never downloaded. they would start to download then the error message would come up. Thanks much for the help..