Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

update created dual inbox

  • 1 antwoord
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur Matt

more options

I opened my Thunderbird email account a couple of days ago & it opened as though it was a new account, I couldn't find any mention of my old account & had to create a new inbox to get into it. Once in all my old emails & saved email folders had vanished. By locating the memory files for my old email folders I was able to copy & paste them into the current operating system & be able to view them in the Thunderbird program but I now had two inboxes which currently, as a "Unified Folder" both receive new emails (or don't sometimes), which is really confusing & blocks the inboxes up very quickly. I don't seem to be able to get rid of the new inbox & would like to just have one on the go, I would be very glad of any suggestions, Chris.

I opened my Thunderbird email account a couple of days ago & it opened as though it was a new account, I couldn't find any mention of my old account & had to create a new inbox to get into it. Once in all my old emails & saved email folders had vanished. By locating the memory files for my old email folders I was able to copy & paste them into the current operating system & be able to view them in the Thunderbird program but I now had two inboxes which currently, as a "Unified Folder" both receive new emails (or don't sometimes), which is really confusing & blocks the inboxes up very quickly. I don't seem to be able to get rid of the new inbox & would like to just have one on the go, I would be very glad of any suggestions, Chris.

All Replies (1)

more options

I have no idea what you have done. Perhaps you could post the account information from the Help menu > troubleshooting information