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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Email displays normally, but prints an screenfull in 2 inches of an A4 page. why? How do I configure tbird to print this sort of email normally

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  • Laaste antwoord deur Davik03

Davik03
Davik03
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Every 6 months or so, I get an email that contains images, looks normal on the computer screen, but when printed, a whole 19inch display screen of data will be compressed to about 2 inches on an A4 page. Say, arial font size 2, need a large magnifying glass to read. The latest one on screen looks to have text in arial size 12, and the signature is a name, a company logo and usual details that go with that (contact numbers etc). I could screenshot it, but there isn't a way to attach an image to a post. And there is no way to highlight/select it and get any properties details that can be patched in.

I have looked thru the tbird options seeking to adjust whatever is doing this, but I can find only one thing that might might be relevant - minimum font size. Set that to 12. Made no difference to the next printed page.

The printer is an Epson NX130, and prints fine in other applications, or even tbird on other emails.

I am running windows 7 home premium Sp1, patched every month, and thunderbird version 31.2.0.

This problem transcends the current tbird version - has existed in many versions before this.

There is nothing in a topic search that comes close to this. So, how do I fix it? That is, configure tbird to print this type of email the same way it would print any other one at normal font size.

Davidk03

Every 6 months or so, I get an email that contains images, looks normal on the computer screen, but when printed, a whole 19inch display screen of data will be compressed to about 2 inches on an A4 page. Say, arial font size 2, need a large magnifying glass to read. The latest one on screen looks to have text in arial size 12, and the signature is a name, a company logo and usual details that go with that (contact numbers etc). I could screenshot it, but there isn't a way to attach an image to a post. And there is no way to highlight/select it and get any properties details that can be patched in. I have looked thru the tbird options seeking to adjust whatever is doing this, but I can find only one thing that might might be relevant - minimum font size. Set that to 12. Made no difference to the next printed page. The printer is an Epson NX130, and prints fine in other applications, or even tbird on other emails. I am running windows 7 home premium Sp1, patched every month, and thunderbird version 31.2.0. This problem transcends the current tbird version - has existed in many versions before this. There is nothing in a topic search that comes close to this. So, how do I fix it? That is, configure tbird to print this type of email the same way it would print any other one at normal font size. Davidk03

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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File > Print Preview or Menu icon > Print > Print Preview

the 'Scale' can be altered. To increase font etc, increase the Scale. eg: if 70% then select eg: 100% To decrease font etc, decrease the Scale. eg: If 120% then select eg: 80%

When you have got the view correct - bit of trial and error with the scale then click on 'Print'.

Davik03
Davik03 Vraag-eienaar
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Hi.

That suggested fix works fine. When opened like this, the email was set to "shrink to fit". Changed it to 100% and it printed normally. A random check of 4 or 5 other emails shows that they are set for 100%, so in a specific email what would cause this 'shrink to fit' condition on printing?

Davidk03