Cannot send after Verizon had suspended me for 24 hours.
On November 20th I sent out 2100 emails to update my files. I spread them out over the course of the day not realizing the 1000 per day limit Verizon sets (my bad- I know). I served my 24 hour suspension from being able to send emails and that ended on November 21st at 518pm. Now I can send & receive through the Verizon site BUT in Thunderbird I can only receive & not send-- this is the message I receive--
'An error occurred while sending mail. The mail server responded: 5.7.1 The message you attempted to send was determined to be spam. Please visit http://www.verizon.net/spamfaq for more information.. Please check the message and try again.'
I have been on the phone with Verizon reps for no less than 2.5 hours & they point to Thunderbird as the culprit even though I had not touched any settings. Last night I upgraded to Thunderbird 31.2.0, changed to the new Verizon server settings & cleared cookies but I still cannot send. Thank you in advance for a solution.
Gekose oplossing
Oops-- sorry I forgot to update you guys... It took 6 days & no less 13 phone calls to verizon experts including supervisors! And after watching the process unfold as they remotely went into my computer twice to FIX Mozilla, I realized the problem was that my business URL not just my name was what was blacklisted by verizon. This was after they swore numerous times that the verizon blacklist is automatic and only lasts for 24 hours. Then they finally agreed & www.RussellJonesSpeaks.com was un-blacklisted. I learned a few lessons here. Thanks greatly for pointing me in the right direction... bye4now....
Lees dié antwoord in konteks 👍 0All Replies (6)
This message generally indicates that your IP address has been blacklisted for sending spam. Only your provider can get the IP address off the list since they control their IP addresses. I would talk to Verizon again and ask for someone that knows what they are talking about instead of the first person that answers the call.
Thank you-- on the waiting line with Verizon now
Your in for a long discussion. Verizon do not like discussing their SPAM policy. I am not sure if the claimed reasons (Spammers might get around them) or their own general ignorance of how they work is the root issue. One thing is apparent, you have to get beond the script people who man the level one support to level two where there are some technically skilled people if you going to get a result.
One thing is for sure, only Verizon can tell you why your mail is being rejected by their mail server as SPAM.
The latest is that verizon says I am off their 24 hour blacklist... however, they sent me to mxtoolbox to see that I am blacklisted by Sorbs & Spamhaus... they said they would send a request on my behalf but they said I could be on the list for a month... then they tried changing my ip but that didn't work... So I went to Sorbs & signed up to make a Manuel Delisting Request-- that was about 4 hours ago & the confirmation email never came through (even after 3 requests)... Any other suggestions would be greatly appreciated--- :(
Any luck yet Russell.....
Gekose oplossing
Oops-- sorry I forgot to update you guys... It took 6 days & no less 13 phone calls to verizon experts including supervisors! And after watching the process unfold as they remotely went into my computer twice to FIX Mozilla, I realized the problem was that my business URL not just my name was what was blacklisted by verizon. This was after they swore numerous times that the verizon blacklist is automatic and only lasts for 24 hours. Then they finally agreed & www.RussellJonesSpeaks.com was un-blacklisted. I learned a few lessons here. Thanks greatly for pointing me in the right direction... bye4now....