Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

websites frequently won't load, and only shows the word "protected" on the top left corner of screen.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 7 views
  • Laaste antwoord deur the-edmeister

lhbc
lhbc
more options

Very frequently, web pages will fail to load, and only the word "protected" appears on the top left hand corner of the screen. At other times, another longer error message is displayed on the top left corner.

if i close and reopen the browser, it works for a while, then it happens again.

Very frequently, web pages will fail to load, and only the word "protected" appears on the top left hand corner of the screen. At other times, another longer error message is displayed on the top left corner. if i close and reopen the browser, it works for a while, then it happens again.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Please provide a screenshot of both of those messages, especially the longer message.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem 

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.
the-edmeister
the-edmeister
  • Moderator
more options

Any possibility those messages are from your anti-virus application or security suite? Might be helpful if we know which application or suite you are using?