Firefox crashes
At least once a day, I receive: "Unresponsive Plugin; Shockwave flash may be busy, or it may ..."
Firefox 34.0 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]
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ID: 8de52b78-2c77-409c-8b3e-596092141218
Signature: hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________
Details Metadata Modules Raw Dump Extensions
Signature hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ More Reports Search UUID 8de52b78-2c77-409c-8b3e-596092141218 Date Processed 2014-12-18 21:08:21.874202 Process Type plugin Shockwave Flash Version:16.0.0.235 Filename:NPSWF32_16_0_0_235.dll Uptime 26385 Install Age 850437 since version was first installed. Install Time 2014-12-09 00:50:56 Product Firefox Version 34.0 Build ID 20141125180439 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7735015d User Comments App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 21fa17aa, AdapterDriverVersion: 9.18.10.3359 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+
Processor Notes sp-processor06_phx1_mozilla_com.15947:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID
0x8086
Adapter Device ID
0x0166
All Replies (2)
This is my first time submitting, so please let me know if you need anything else.
Thanks! Rob
That is a problem with the Shockwave Flash plugin.
- bp-8de52b78-2c77-409c-8b3e-596092141218
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also: