Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

Miguel_Blard
Miguel_Blard
more options

Hi guys,

Belated Happy 2015.

I'm a Windows XP service pack 2 user. (I know, I know, it's pretty ubiquitous in this part of the world.)

On the evening of January 2 my Firefox v34.0.5 browser began to crash repeatedly. Deactivating my add-ons only helped a little.

Other symptoms include being unable to stream videos and a loss of audio--malware?

By January 3 Firefox wouldn't even open anymore, crashing within seconds.

Everything seems to be working fine now that I...

1. Re-installed my graphics card.

2. Restarted Firefox

3. Removed 2 of 3 of my anti-malware/spyware scanners (AVG and anti-spyware, currently using Malwarebytes)

I have a strong suspicion my PC is infected. Do the symptoms I described confirm this? 

Any input is greatly appreciated.
Hi guys, Belated Happy 2015. I'm a Windows XP service pack 2 user. (I know, I know, it's pretty ubiquitous in this part of the world.) On the evening of January 2 my Firefox v34.0.5 browser began to crash repeatedly. Deactivating my add-ons only helped a little. Other symptoms include being unable to stream videos and a loss of audio--malware? By January 3 Firefox wouldn't even open anymore, crashing within seconds. Everything seems to be working fine now that I... 1. Re-installed my graphics card. 2. Restarted Firefox 3. Removed 2 of 3 of my anti-malware/spyware scanners (AVG and anti-spyware, currently using Malwarebytes) I have a strong suspicion my PC is infected. Do the symptoms I described confirm this? Any input is greatly appreciated.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

If you can't open Firefox, see:

FredMcD
FredMcD
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!