Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

love tb. but it now will not work. Cannot install it either.

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur Zenos

cudgel
cudgel
more options

opened tb, but everything froze. Rebooted,but same thing over again..Deleted tb, downloaded new one, installed, but half way through, system froze and locked up. Tried again in safe mode, bit no joy. Tb was lost to me. My browser was chrome at the time. Now deleted everything pertaining the Mozilla. I would love to have tb back...Help, Help Tom

opened tb, but everything froze. Rebooted,but same thing over again..Deleted tb, downloaded new one, installed, but half way through, system froze and locked up. Tried again in safe mode, bit no joy. Tb was lost to me. My browser was chrome at the time. Now deleted everything pertaining the Mozilla. I would love to have tb back...Help, Help Tom

All Replies (1)

Zenos
Zenos
more options

I'd start over with a new profile. Close Thunderbird, and move or rename your old profile, then start it again and see if it runs.

https://support.mozilla.org/en-US/kb/profiles-tb

Or you can use the profile manager to create a second profile to work with.

https://support.mozilla.org/en-US/kb/using-multiple-profiles

When you run Thunderbird, it will ask you to set up an account, but ignore that; we're first of all trying to see if it can run.

What's your system? Windows? What version?