Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't open Firefox, tried to re-install and was told to close before installing

  • 2 antwoorde
  • 4 hierdie probleem
  • 2 views
  • Laaste antwoord deur iamjayakumars

sandy brown
sandy brown
more options

Apparently Firefox things it is open on my computer, but it won't open, and when I try to re-install it continues to tell me it is open and must be closed before re-installing.

Apparently Firefox things it is open on my computer, but it won't open, and when I try to re-install it continues to tell me it is open and must be closed before re-installing.

All Replies (2)

Scribe
Scribe
more options

Hi, see if it is running in the Task Manager - Ctrl+Shift+Esc > Applications tab, if it is, select it and click End Task.

Hope that will help.

iamjayakumars
iamjayakumars
more options

The problem may the firefox.exe is running in background.

________________________________________________________________________________________

Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore

Gewysig op deur iamjayakumars