We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't follow instructions because popup says Firefox already running; CLOSE button used to work but doesn't today.

  • 3 antwoorde
  • 3 hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

gelnd
gelnd
more options

Sometimes when I open Firefox I get a box (shouldn't have used the word POPUP--it distracted the search function)--anyhow, a box saying Firefox already running and I select the CLOSE FIREFOX button and everything is fine but today CLOSE FIREFOX refuses to close firefox.

Sometimes when I open Firefox I get a box (shouldn't have used the word POPUP--it distracted the search function)--anyhow, a box saying Firefox already running and I select the CLOSE FIREFOX button and everything is fine but today CLOSE FIREFOX refuses to close firefox.

Gekose oplossing

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Lees dié antwoord in konteks 👍 0

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

See this - https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding#w_end-firefox-processes

gelnd
gelnd Vraag-eienaar
more options

gelnd said

Sometimes when I open Firefox I get a box (shouldn't have used the word POPUP--it distracted the search function)--anyhow, a box saying Firefox already running and I select the CLOSE FIREFOX button and everything is fine but today CLOSE FIREFOX refuses to close firefox.

Is there any place to say thank you Thank You THANK YOU? If there isn't there should be. i am 85 years old and have never been technically proficient, but your instructions worked so thank you Thank You THANK YOU.

FredMcD
FredMcD
more options

Gekose oplossing

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.